Cigna ties executive pay to patient experience
Editor's Note
As part of a larger initiative to ease access to care, insurance giant Cigna is tying compensation for senior leadership directly to customer satisfaction. Modern Healthcare reported the news February 3.
The shift is part of a multi-pronged approach that also includes overhauling prior authorization requirements and limiting out-of-pocket drug costs for 17.5 million members. As detailed in the article, these changes come amid mounting public criticism of healthcare accessibility, affordability, and systemic problems in the wake of the murder of UnitedHealthcare CEO Brian Thompson.
CEO David Cordani acknowledged the healthcare system's existing shortcomings, committing to a "multi-year journey" of systemic improvement in a company statement. Cordani's 2023 compensation reportedly exceeded $21 million.
According to the article, specific details of executive compensation modifications remain undisclosed. The company has pledged to accelerate prior authorization requests, provide enhanced support for members with complex health conditions, and fundamentally reimagine patient interactions.
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