Healthcare professional satisfaction before, after CANDOR implementation

Editor's Note

This study led by researchers at the University of Colorado, Denver, finds an association between a communication and optimal resolution (CANDOR) program and increases in most measures of healthcare professional satisfaction. CANDOR is used when a patient experiences an unexpected adverse outcome.

The analysis included survey data from 56 acute care hospitals, with a mean standard deviation of 1,130 (884) annual survey responses before CANDOR and 1,131 (995) responses after CANDOR.

CANDOR was associated with increases in most measures of healthcare professional workplace satisfaction and trust in hospital leadership, which are correlated with burnout and turnover. CANDOR was not associated with perceptions of hospital safety.