Humana using AI to streamline services

Editor's Note

Humana is using artificial intelligence (AI) and robotic processes to help frontline healthcare personnel with daily tasks and to streamline access to patient care, the March 2 Forbes reports.

It is testing how to pull information from medical records based on identifying key words in conversations between healthcare personnel and patients.

Presently, when Humana’s automation team needs solutions-specific healthcare data analytics, algorithms, or creative digital experiences, they turn to the digital health and analytics team.

Humana organized the digital health and analytics team in 2018 to bring together agile development, consumer design, analytics capability, and data scientists to focus on digital transformation and digital enablement.