October 22, 2019

Patients feel less pain when healthcare provider is nice

Editor's Note

Patients having blood drawn by courteous healthcare providers were significantly more likely to say their pain was well-controlled, finds this study presented October 20 at the Anesthesiology 2019 annual meeting in Orlando, Florida.

Analyzing responses from 4,740 adult patients on questions about pain control (range from 1 to 4, never to always) and courtesy of the person who drew their blood (range from 1 to 5, very poor to very good), 82% answered that staff always did everything they could to help them with their pain, and 65% said their pain was always well controlled.

Patients who answered very good when rating the courtesy of the person who drew their blood were 390% more likely to have rated their pain control as a 4 (the maximum) than those who rated their provider less courteous.

An empathetic provider could make all the difference when it comes to pain management, the researchers say.

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