Without a culture of clarity, employees and managers won’t succeed

Editor's Note

Whether the problem is turnover, incivility, low patient scores, or managers who don’t know how to give direction, all have the same root cause−lack of a culture of clarity, the September 3 SmartBrief reports.

The author gives three examples with lack of clarity at the root and how to correct them: failing managers, unsuccessful employees, and wrong issues and quick fixes.

Employees and managers will underperform when they don’t know what is expected of them or don’t believe they are authorized to act, the author says. Assessments and training are the usual responses to problems, she notes, but those won’t have an effect until a culture of clarity is established.