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April 1, 2011

Communication reduces cancellations

By: Judith M. Mathias, MA, RN
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Day-of-surgery cancellations decreased dramatically from 8% in 2008 to fewer than 3% in 2010 after a performance improvement (PI) project on preoperative communication at the Stony Brook University Medical Center Ambulatory Surgery Center, Stony Brook, New York.

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