Twitter Facebook LinkedIn
Subscription benefits Login »
More...
Categories
June 20, 2017

Customer service can make or break a patient’s experience

By: Paula DeJohn
Tags: , , , ,
Share

Healthcare providers and their patients have benefited from practices borrowed from other industries—for example, the checklists and time-outs used in aviation or the Lean management principles used in manufacturing.

Welcome to OR Manager, your source of information and insight into the clinical and business management of the surgical suite. This article is only available to OR Manager subscribers. To read this article, and gain access to all OR Manager resources, please log in below:

LOGIN
Join the OR Manager Community! OR Manager is the trusted source for perioperative leaders, providing critical information, analysis, and best practices for management of the surgical suite. Join as a Premium Subscriber to access all articles online including archives, the digital issue of OR Manager each month, eligibility for CE contact hours, registration discounts on conferences and more. We also offer a complimentary Plus subscription to those who qualify and a complimentary Community subscription.

Explore Subscription Options

Please contact our Customer Service Team if you are unable to log in at [email protected] or 1-888-707-5814.

Previous Story Next Story
Related Stories
Visual management supports perioperative Lean efforts

Takeaways • Visual management (VM) tools support Lean efforts, leading…

Find out more

Why active implants demand proactive management

What happens when a surgeon uses the monopolar instrument set…

Find out more

Orthopedic research showcases stem cells’ surgical promise

Stem cell therapy is poised to revolutionize regenerative medicine. As…

Find out more

Related Topics
OR Business  

Join our community

Learn More

Free Daily News

Read More »
Video Spotlight
Career Center
More Careers »
Webinar Center
© Access Intelligence, LLC. All rights reserved. | Privacy Policy | Cookie Settings | Diversity, Equity, Inclusion & Belonging | Accessibility Statement
Live chat by BoldChat