What can a surgical services director learn about running the OR by working at a forklift factory? During 2 weeks in Japan in 2004, Sandra Saltzer, RN, MPA, had a chance to tour 3 factories and actually work in one. At the time, she was director of surgical services at Virginia Mason Hospital in Seattle, a leader in Lean thinking for health care. The hospital regularly takes managers to Japan…
Takeaways • HR dashboards facilitate tracking key performance indicators related…
Editor's Note With several major gatherings planned for this spring—including…
Health systems are fundamentally capital intensive. They are regulated; depend…