Increasing Case Volume and OR Utilization To Grow Revenue and Reduce Costs

A Case Study

About University Hospitals

  • 2,240 beds and 128 ORs across their network
  • 150,000 surgeries annually
  • 4,700 providers and 25,000 non-physician employees
  • Private, not-for-profit academic health system

University Hospital's Goal

Achieve systemness across the health system to improve care quality and reduce inefficiencies by:

Transitioning to a market-based operating model that focused on:

  • Providing optimal clinical service distribution; right services at the right access points
  • Ensuring a hyperfocus on providing high-value care
  • Transitioning from a hospital-based governance model to a regional model

Establishing a governance structure to set the strategy and drive change management to:

  • Increase OR utilization by increasing volume or consolidation
  • Increase transparency into the availability of the operating rooms
  • Consolidate service lines and balance utilization across the system

Our Solution

Partnering with Hospital IQ and leveraging their technology transformed University Hospitals’ surgical operations by:

Providing AI-driven recommendations and OR schedule visibility to:

  • Prompt blockholders to release time predicted to go unused
  • Uncover hidden OR time and capture it for new procedures
  • Automatically prioritize all requests for OR time to optimize utilization

Leveraging trusted data to drive governance strategies across the system which enabled them to:

  • Establish surgical Centers of Excellence managed by service line leaders
  • Decant low acuity cases from the main hospital to ASCs and community hospitals
  • Create capacity for higher acuity cases at the main hospital, increasing the CMI from 3.38 to 3.53
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