Negotiating with orthopedic vendors can be frustrating as OR leaders strive to balance competing agendas among companies, surgeons, and the hospital. Kimberley Murray, MS, RN, CNOR, administrator for the orthopedic and spine service line at St. Joseph’s Hospital (SJH) in Syracuse, New York, reduced frustration by adopting a program that increased surgeon satisfaction and improved the OR’s bottom line. SJH is a 431-bed, nonteaching, not-for-profit hospital with 12 inpatient OR rooms and 2 surgery centers.
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