Establishing policies to collect payment before surgery has grown in importance as high-deductible health plans impose larger out-of-pocket costs on patients. To help manage patients’ expectations about costs and increase the likelihood of collecting payment, some experts believe a culture shift is in order. They say healthcare facilities should be looking to consumer-centric organizations such as Amazon, Uber, and Airbnb to adopt more effective communication models.
Editor's Note With several major gatherings planned for this spring—including…
A wave of policy and regulatory changes is shaking up…
Takeaways • Although the central tenets of value-based healthcare have…