June 17, 2020
Proactive payment collection reduces bad debt risk
Establishing policies to collect payment before surgery has grown in importance as high-deductible health plans impose larger out-of-pocket costs on patients. To help manage patients’ expectations about costs and increase the likelihood of collecting payment, some experts believe a culture shift is in order. They say healthcare facilities should be looking to consumer-centric organizations such as Amazon, Uber, and Airbnb to adopt more effective communication models.
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