November 1, 2008
Process for addressing disruptive behavior must be in place by Jan 1
A surgeon blows up at the staff because an instrument is missing from a set. A new nurse is in tears after a senior RN snaps at her for asking how to set up a piece of equipment. A resident won't respond when a nurse asks about a medication order. Behavior like this used to be considered part of life in health care. Now it is seen as a threat…
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