If a fancy hotel can make its guests feel well cared for, why can’t a surgery center do the same? Spivey Station Surgery Center in Jonesboro, Georgia, discovered that using principles of hospitality could take it beyond excellent patient care to higher levels of patient satisfaction and staff morale.
Editor's Note With several major gatherings planned for this spring—including…
Starting a new job can be stressful for anyone, but…
Takeaways • HR dashboards facilitate tracking key performance indicators related…