If a fancy hotel can make its guests feel well cared for, why can’t a surgery center do the same? Spivey Station Surgery Center in Jonesboro, Georgia, discovered that using principles of hospitality could take it beyond excellent patient care to higher levels of patient satisfaction and staff morale.
How should responsibilities associated with C-sections be divided between the…
Takeaways • The 3A Strategic Thinking Framework and the GOST…
When a speaker at a recent conference asked if anyone…