November 1, 2008
Spot at-risk behavior, intervene early
Patients can be the eyes and ears for detecting physician behavior that poses a risk to patient safety, a Vanderbilt group has learned. Over 10 to 15 years, Vanderbilt has developed a model for addressing inappropriate behavior that relies on unsolicited patient complaints as an early warning system for at-risk behavior and outlines interventions. Often, these physicians don't realize their behavior is a problem. If no one intervenes early, it…
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