Editor's Note The Joint Commission on December 10 issued a new Sentinel Event Alert on developing a reporting culture to improve healthcare safety systems. The alert explores guidance to eliminate fear of negative consequences for those reporting mistakes and unsafe conditions in their organizations. The alert also encourages learning from…

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Music City welcomed 1,400 perioperative nurse leaders who attended the annual OR Manager Conference in September. A wealth of educational opportunities and a cultural extravaganza—including regional cuisine and the OR Manager’s Night Out at Nashville’s Musicians Hall of Fame—made the 31st conference a particularly memorable one.   Volume and value…

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Editor's Note Whether the problem is turnover, incivility, low patient scores, or managers who don’t know how to give direction, all have the same root cause−lack of a culture of clarity, the September 3 SmartBrief reports. The author gives three examples with lack of clarity at the root and how…

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Editor's Note The Joint Commission on June 13 announced that starting this month it will be implementing survey process improvements for how it assesses safety culture in hospitals and critical access hospitals. Improvements will be implemented for all other programs by October. Among the process improvement expectations: An organization will…

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When errors occur, sometimes with devastating consequences, healthcare leaders often perform a root cause analysis (RCA) to prevent a recurrence. Understanding what happened is an important step in the recovery process. It’s also important to realize the effect of a sentinel event on healthcare providers—those “second victims” who find themselves…

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This article is the third in a three-part series by Joe Tye, chief executive officer and head coach, Values Coach Inc, and Bob Dent, senior vice president, chief operating and chief nursing officer at Midland Memorial Hospital in Midland, Texas. Part 1 was published in March (pp 19-21, 27) and…

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One of the most misunderstood and misused management buzzwords is “empowerment.” It is a noble thought that a manager can empower an employee, but only you can empower yourself, and once you have done that, no one can take that power away from you. Trying to empower someone who looks…

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When Carol Schneider, MSN, RN, CCRN, CPAN, became manager of a postanesthesia care unit (PACU) at Boston Medical Center in Massachusetts, she found a plethora of problems, including poor communication skills, low employee engagement scores, and bullying from surgeons and staff. “It was a very bad climate that was putting…

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Creating a more harmonious work environment is a struggle for some OR leaders. Tips on how to achieve this were offered during the 2017 OR Manager Conference and the 2018 OR Business Management Conference (ORBMC), and we share some of these in the March issue. A dysfunctional atmosphere in the…

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An organization’s culture is shaped by the collective attitudes and behaviors of the people who work there, and if no one is willing to make personal changes, no program of the month is likely to have a lasting impact. To change their attitudes and behaviors, people must be made aware…

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