Successful recruitment and retention of engaged employees—Part 1
As part of the 25th annual OR Manager Salary/Career Survey, nearly one-fourth of respondents from ambulatory surgery centers (ASCs) reported an increase in the turnover rate for RNs in the past 12 months, and many said they have at least one open position. In the comments section of the survey,…
Shared governance teaches staff to take ownership of decision making
Certain words and phrases are used frequently in nursing—sometimes so frequently that their true meaning is lost. For some, the term “shared governance” is one of those. What is shared governance? “A dynamic staff-leader partnership that promotes collaboration, shared decision making, and accountability for improving quality of care, safety, and…
Rich Bluni will kick off OR Manager Conference with new spin on ‘engagement’
Many healthcare professionals are all too familiar with the phenomenon of becoming burned out. In the midst of the intense work environment and long hours, they often struggle to remember why they do what they do, and they become disconnected. When Rich Bluni, RN, LHRM, kicks off this year’s OR…
The three R's of staff engagement: Relationships, rounding, and recognition
Staff in the OR must be fully engaged each day to ensure they are providing excellent patient care. But finding time to develop that engagement is particularly challenging for OR leaders. “The OR environment is intense and dynamic, changing minute by minute,” says Amy Bethel, MPA, RN, NE-BC, from UnityPoint…
Staff vacation gridlock eased by innovative allocation system
Developing a vacation selection process that is fair to everyone can be a daunting challenge for OR managers. The right balance between flexibility and adequate coverage can make or break staff satisfaction. Having time away from the hospital is important for all OR personnel, but perhaps none more so than…
Editorial
The way people feel at work profoundly influences how they perform, and recent surveys find a higher percentage of burnout than engagement among many US employees, according to a New York Times article. The authors, Tony Schwartz and Christine Porath, cite a 2013 Gallup poll showing that just 30% of…
Ritz customer service rules boost staff morale during difficult transitions
If a fancy hotel can make its guests feel well cared for, why can’t a surgery center do the same? Spivey Station Surgery Center in Jonesboro, Georgia, discovered that using principles of hospitality could take it beyond excellent patient care to higher levels of patient satisfaction and staff morale. …
Morale boosters can make your hospital a desirable place to work
Google is the best company in America to work for, according to Fortune Magazine. Thousands of smart, creative individuals want to work there, not only for perks like nap rooms and free food, but also because of Google’s reputation for supportive management, effective communication, and rewards for a job well…
Competency matrix modeled on ski trail difficulty validates staff skills at Vail center
Surgeon concerns about staff competency and high turnover of surgical technologists at Vail Valley Medical Center (VVMC), Vail, Colorado, prompted the development of a staffing skills competency matrix. VVMC is a community hospital with 4 rooms in its main OR, 4 rooms in its adjoining surgery center, and 4 rooms…
Rounding tool off to a good start in improving patient satisfaction
A mobile, web-based rounding tool is allowing the perioperative leadership team at Vail Valley Medical Center (VVMC) in Vail, Colorado, to collect, analyze, and report on information gathered from surgeons, staff, and patients to improve quality of care and move toward high reliability. Software designed by MyRounding Solutions in Littleton,…
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