'Reality-based rules' diffuse drama in the OR
All of the keynote presentations at the 2017 OR Manager Conference offered much food for thought, but probably the most memorable one was Cy Wakeman’s riveting talk on the impact of “drama” in the workplace. That resonated with OR leaders who struggle against the tide of negative attitudes among their…
Float pool supplements OR staff schedule, satisfaction
A perioperative staffing schedule that meets coverage needs during high- and low-volume times and satisfies the demand for better work-life balance can be difficult to achieve. To help meet these challenges in its 50-room OR, the perioperative services department at Vanderbilt Medical Center in Nashville, Tennessee, designed a perioperative float…
Pledge makes positive culture a priority in the OR--Part 2
One of the most misunderstood and misused management buzzwords is “empowerment.” It is a noble thought that a manager can empower an employee, but only you can empower yourself, and once you have done that, no one can take that power away from you. Trying to empower someone who looks…
Bullying: From conflict to confrontation to civility in the OR--Part 3
When Carol Schneider, MSN, RN, CCRN, CPAN, became manager of a postanesthesia care unit (PACU) at Boston Medical Center in Massachusetts, she found a plethora of problems, including poor communication skills, low employee engagement scores, and bullying from surgeons and staff. “It was a very bad climate that was putting…
Editorial
Creating a more harmonious work environment is a struggle for some OR leaders. Tips on how to achieve this were offered during the 2017 OR Manager Conference and the 2018 OR Business Management Conference (ORBMC), and we share some of these in the March issue. A dysfunctional atmosphere in the…
Storytelling can make or break staff morale
Disengagement costs organizations money through lost productivity, not to mention the risk of errors that a disengaged workforce brings. Yet in August 2017, Gallup reported that only 32% of people are engaged at work. Much of disengagement can be traced to what Cy Wakeman, president and founder of Reality-Based Leadership,…
Pledge makes positive culture a priority in the OR--Part 1
An organization’s culture is shaped by the collective attitudes and behaviors of the people who work there, and if no one is willing to make personal changes, no program of the month is likely to have a lasting impact. To change their attitudes and behaviors, people must be made aware…
Bullying: From conflict to confrontation to civility in the OR--Part 2
Kermit the frog famously said, “it’s not easy being green.” He longed to be some other color, and OR leaders faced with managing a bully have probably wished they, too, could be someone—or somewhere—else. Using some recommended approaches can help. In Part 2 of this three-part series on bullying, OR…
Your ASC is for sale--what's next?
Mergers and acquisitions of ambulatory surgery centers (ASCs) have increased recently, as organizations perceive the opportunities provided by growth markets, and ASCs realize the benefits of having access to a larger provider network, such as a pipeline of patients and more power in negotiating with insurers. Those transactions can have…
Nurse staffing levels tied to patient satisfaction
Editor's Note Patients’ satisfaction with hospital care is strongly associated with missed nursing care, which is related to poor nurse staffing and poor work environments, finds this study led by Linda H. Aiken, PhD, RN, director of the Center for Health Outcomes and Policy Research at the University of Pennsylvania…
Free Daily News
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- HHS report highlights cost, access, quality concerns with private equity in healthcare
- Study: Racial, gender disparities persist in bariatric surgery