Bullying: From conflict to confrontation to civility in the OR--Part 3
When Carol Schneider, MSN, RN, CCRN, CPAN, became manager of a postanesthesia care unit (PACU) at Boston Medical Center in Massachusetts, she found a plethora of problems, including poor communication skills, low employee engagement scores, and bullying from surgeons and staff. “It was a very bad climate that was putting…
Editorial
Creating a more harmonious work environment is a struggle for some OR leaders. Tips on how to achieve this were offered during the 2017 OR Manager Conference and the 2018 OR Business Management Conference (ORBMC), and we share some of these in the March issue. A dysfunctional atmosphere in the…
Storytelling can make or break staff morale
Disengagement costs organizations money through lost productivity, not to mention the risk of errors that a disengaged workforce brings. Yet in August 2017, Gallup reported that only 32% of people are engaged at work. Much of disengagement can be traced to what Cy Wakeman, president and founder of Reality-Based Leadership,…
Pledge makes positive culture a priority in the OR--Part 1
An organization’s culture is shaped by the collective attitudes and behaviors of the people who work there, and if no one is willing to make personal changes, no program of the month is likely to have a lasting impact. To change their attitudes and behaviors, people must be made aware…
Bullying: From conflict to confrontation to civility in the OR--Part 2
Kermit the frog famously said, “it’s not easy being green.” He longed to be some other color, and OR leaders faced with managing a bully have probably wished they, too, could be someone—or somewhere—else. Using some recommended approaches can help. In Part 2 of this three-part series on bullying, OR…
Business award caps off a long, successful career
The Best in OR Business Award will be presented to Karlene Power, MSN, BSN, RN, at the 2018 OR Business Management Conference in San Antonio on February 1. Power already has been recognized for her outstanding work at Banner Health in Phoenix, where she is system executive director, perioperative service…
Your ASC is for sale--what's next?
Mergers and acquisitions of ambulatory surgery centers (ASCs) have increased recently, as organizations perceive the opportunities provided by growth markets, and ASCs realize the benefits of having access to a larger provider network, such as a pipeline of patients and more power in negotiating with insurers. Those transactions can have…
Nurse staffing levels tied to patient satisfaction
Editor's Note Patients’ satisfaction with hospital care is strongly associated with missed nursing care, which is related to poor nurse staffing and poor work environments, finds this study led by Linda H. Aiken, PhD, RN, director of the Center for Health Outcomes and Policy Research at the University of Pennsylvania…
Effectiveness of structured nursing leadership development program for succession planning
Editor's Note A structured nursing leadership development program that included a Web-based modular approach combined with engaged nursing executive mentorship significantly increased the competence of developing nurse leaders, in this study. The program involved nurses in a large academic health system in the southeastern US in the following roles: Clinical…
Editorial
Session evaluations from the 2017 OR Manager Conference attendees gave uniformly high marks to the keynote speakers. A common theme in many of their presentations was workplace attitudes. They discussed challenges such as converting the disengaged to the highly engaged employee, and fostering a sense of ownership. A workshop on…
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