Tag: Patient Experience

Session: Surfs Up—Rolling Out the OAS CAHPS Survey

Editor's Note In this session, Gail Avigne, MSN, BA, RN, senior consultant, strategic consulting, at Press Ganey Associates LLC, spoke to OR Business Management Conference attendees about the rollout of the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) survey, which is a mandatory requirement for ambulatory surgery centers (ASCs) in…

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By: Tarsilla Moura
February 19, 2025
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Study: Virtual reality reduces preoperative anxiety in heart surgery patients

Editor's Note Virtual reality (VR) may help older patients manage anxiety before open-heart surgery, according to a study published in Mayo Clinic Proceedings. Medical Xpress covered the news February 12. According to the article, researchers found that immersive VR and tablet-based VR significantly lowered anxiety levels, offering a nonpharmacological alternative…

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By: Matt Danford
February 14, 2025
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Cigna ties executive pay to patient experience

Editor's Note As part of a larger initiative to ease access to care, insurance giant Cigna is tying compensation for senior leadership directly to customer satisfaction. Modern Healthcare reported the news February 3. The shift is part of a multi-pronged approach that also includes overhauling prior authorization requirements and limiting…

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By: Matt Danford
February 4, 2025
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Study: Patient care experience declined after private equity hospital acquisitions

JAMA (healthcare publication) Network logo

Editor's Note Patients fared worse in the wake of private equity acquisitions of US hospitals, according to research published January 9 in JAMA Network.  Over a decade-long analysis of 73 acquired hospitals and 293 matched controls, declines became more pronounced in the years following acquisition, researchers wrote. Key findings include:…

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By: Matt Danford
January 10, 2025
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Hospital addresses barriers to patient rest, recovery

Editor's Note Implementing targeted interventions in hospitals can address common disruptions in the inpatient setting and significantly improve patient restfulness, according to a December 12 article in HealthLeaders Media. The article focuses on a study of nearly 700 patients conducted at Barnes-Jewish Hospital in St. Louis, Missouri, and published in…

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By: Matt Danford
December 19, 2024
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Newsweek announces 2025 rankings for best ASCs in the US

Editor's Note Newsweek on October 16, in collaboration with Statista, released its 2025 rankings for America's Best Ambulatory Surgery Centers (ASCs), recognizing 650 top-performing ASCs across the US. These rankings highlight excellence in outpatient surgical care, showcasing centers that provide efficient, high-quality procedures such as colonoscopies, cataract surgical procedures, knee…

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By: Tarsilla Moura
October 23, 2024
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ChristianaCare, Atlas Healthcare form joint venture to expand ASC network

Editor's Note ChristianaCare, a health system in Delaware, is partnering with Atlas Healthcare Partners to develop a new network of ambulatory surgery centers (ASCs) in Delaware and the mid-Atlantic region, Hospital Management August 14 reports. The partnership will be overseen by a joint board with representatives from both ChristianaCare and…

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By: Tarsilla Moura
September 18, 2024
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