Tag: Patient Satisfaction

Customer service can make or break a patient's experience

Healthcare providers and their patients have benefited from practices borrowed from other industries—for example, the checklists and time-outs used in aviation or the Lean management principles used in manufacturing. Applying lessons learned in the entertainment industry to the hospital setting may seem like a stretch, but Dennis Snow will explore…

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By: Paula DeJohn
June 20, 2017
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VA expands quality tool to include data for all VA medical centers

Editor's Note The Department of Veterans Affairs (VA) on May 1 expanded its “Access and Quality in VA Healthcare” tool to include inpatient quality data for all VA medical centers, the May 2 AHA News Now reports. The tool, released last month, shows how VA centers compare with regional and…

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By: Judy Mathias
May 3, 2017
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VA hospitals outperform non-VA hospitals on outcomes

Editor's Note In this study, data show that Veterans Affairs (VA) hospitals have a similar or more favorable quality compared with non-VA hospitals. Data for 129 VA and 4,010 non-VA hospitals were evaluated on 17 outcome measures (9 Agency for Healthcare Research and Quality Patient Safety Indicators [PSIs], 4 mortality…

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By: Judy Mathias
April 21, 2017
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Outpatient appendectomy feasible in safety net hospital

Editor's Note Outpatient laparoscopic appendectomy is safe in a public safety net hospital and results in shorter length of stay and decreased healthcare costs, this study finds. A total of 351 patients were enrolled in the study: 173 outpatients and 178 inpatient controls. Of the 173 outpatients, 113 were discharged…

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By: Judy Mathias
April 20, 2017
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Meta-analysis ranks efficacy of pain management modalities for total knee

Editor's Note The combination of femoral and sciatic nerve blocks is the overall best approach to pain management after total knee arthroplasty, finds this meta-analysis. The best five modalities for pain at rest were: femoral/obturator, femoral/sciatic/obturator, lumbar plexus/sciatic, femoral/sciatic, and fascia iliaca compartment blocks. For reducing opioid consumption, the best…

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By: Judy Mathias
April 19, 2017
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Music therapy reduces pain after spine surgery

Editor's Note In this study, music therapy was found to decrease pain in patients recovering from spine surgery, compared to a control group who received standard care. Visual analog scale (VAS) pain levels before and after music therapy decreased by more than one point, from 6.20 to 5.09, while VAS…

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By: Judy Mathias
March 29, 2017
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Total hip improves 5-year QOL outcomes

Editor's Note Total hip replacement patients experience meaningful and lasting improvement in quality of life (QOL) through at least 5-years after the procedure, this study finds. The analysis included 188 total hip replacement patients at seven hospitals who were evaluated with a standard quality-of-life assessment, called the “Short Form 36,”…

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By: Judy Mathias
March 28, 2017
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Effect of gender on hospital satisfaction after total hip

Editor's Note Differences in perception of hospital care exist between men and women after total hip replacement (THR), finds this study presented March 14 at the 2017 Annual Meeting of the American Academy of Orthopaedic Surgeons in San Diego. Using patient satisfaction data from Press Ganey, researchers found that staff…

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By: Judy Mathias
March 21, 2017
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Case cancellations drop dramatically with refined preop screening

Lexington Medical Center in West Columbia, South Carolina, has had an annual average 3% growth in surgical volume since 2011 and is planning to add six ORs over the next 3 years. That’s a good position to be in. However, the ability of the organization to support continued surgical growth…

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By: Timothy Flint, DrAP, CRNA
March 16, 2017
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Case cancellations reduced by preop patient phone calls

Cancellation of surgical cases, especially prescheduled elective surgeries, is a pervasive problem that reduces OR utilization and hospital revenue. The estimated direct and indirect annual cost of such cancellations across the US is approximately $39 billion per year, with an average OR cost between $20 and $65 per minute. Facilities…

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By: OR Manager
February 17, 2017
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