Faster procedures benefit patients and bottom line
Shortening the time it takes for an outpatient procedure may increase volume, OR utilization, and hence revenue—but that is not the point, say the nation’s top performers in a recent survey of procedure times. Rather, the purpose is to enhance patient safety and satisfaction. For example, less time in the…
Editorial
There are good reasons to think about how patients experience your OR and your facility. It isn’t about private rooms and better food. The quality of their experience is fundamental to keeping patients safe. A new analysis from HealthGrades finds hospitals with the highest ratings for nurse and physician communications…
Overcoming low health literacy: Helping your patient understand
Imagine sitting through a discussion with a surgeon or nurse and not understanding a single word—or worse, misinterpreting key information. Unfortunately, that’s the situation for many patients and their families because millions of people in the US have insufficient health literacy skills. A review in the American Journal of Surgery…
Editorial
Where would you expect a patient to look to learn about the quality of your hospital’s services? Maybe the Joint Commission, Hospital Compare, or HealthGrades? Think Facebook, Google Reviews, or YouTube—that’s where many are likely to turn first. Social media increasingly are the go-to source for consumer reviews of any…
Giving patients timely, accurate pricing
What's your price for a colonoscopy?" When a patient calls your hospital for pricing, who takes the call? Will the patient receive a clear answer quickly so he or she will know how much he or she is likely to owe out of pocket? These calls are increasing as patients…
How can an OR be like the Ritz-Carlton?
What do a Ritz-Carlton hotel and a hospital or ambulatory surgery center have in common? At first glance, you might say very little. After all, the glamor and glitz of a Ritz-Carlton hotel seem miles away from the plain and functional OR. But dig a little deeper and you'll uncover…
Free Daily News
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