October 19, 2017
Walk the talk: Words matter when it comes to patient safety
Every week Ann Shimek, MSN, BSN, RN, CASC, hits the road to communicate about communicating. Shimek is senior vice president of clinical operations at United Surgical Partners International (USPI) in Addison, Texas. She and her team of six clinical nurses travel among USPI’s 21 hospitals and 260 ambulatory surgery centers (ASCs) to reinforce one message: We can avoid medical mistakes and increase patient satisfaction by communicating effectively.
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